Last updated: September 2026
Codersworld Infotech ("we", "us", "our") provides custom software, web and mobile application development, design, hosting and related digital services. Because our work is bespoke and begins immediately after engagement, payments are generally non-refundable except in the specific situations described below. Please read this policy carefully before placing an order or signing a proposal.
1. Cancellation Policy
1.1 Cancellation by the client
- You may cancel a project at any time by writing to info@codersworld.com from the email address used for the engagement. Cancellation is effective from the date we acknowledge your request in writing.
- Work completed up to the cancellation date is billable. Where a milestone is partially complete, the fee for that milestone is charged pro-rata to the work done.
- Any third-party costs already incurred on your behalf (domain names, hosting, SSL certificates, licences, app-store fees, stock assets, paid APIs) are non-refundable and will be deducted or invoiced.
- On cancellation, deliverables that have been fully paid for are handed over. Unpaid or partially paid work, source code and design files remain our property until all outstanding invoices are settled.
1.2 Cancellation by Codersworld Infotech
We may cancel or suspend an engagement if:
- invoices remain unpaid for more than 15 days after the due date;
- the client fails to provide required content, approvals or access for more than 30 days, making progress impossible;
- the project is used for unlawful purposes, or the client's conduct is abusive towards our team.
In such cases, payments already received are retained against work performed and the remainder, if any, is refunded as per Section 2.
1.3 Recurring services (hosting, maintenance, SEO / marketing retainers)
- Recurring services can be cancelled with 30 days' written notice before the next billing date.
- Fees for the current billing period are not refunded once the period has started.
- Annual plans paid in advance may be cancelled at renewal; unused months of an annual plan are not refundable unless stated in your service agreement.
2. Refund Policy
2.1 No refunds in general
Advance payments, milestone payments and deposits are non-refundable. They reserve our team's time, cover discovery and planning work, and are consumed as the project progresses.
2.2 Cases in which a refund is offered
We will issue a refund only in the following situations:
- We are unable to start. If we cannot begin your project within 15 working days of receiving the advance and you have not agreed to a later start date, the advance is refunded in full.
- Duplicate or erroneous payment. Payments made twice, or made in error for an amount not agreed, are refunded in full within 7–10 working days of verification.
- Failure to deliver an agreed milestone. If a written, signed-off milestone is not delivered and we are unable to deliver it within a mutually agreed cure period of at least 15 working days, the fee paid for that milestone only is refunded. Fees for previously accepted milestones are not affected.
- Cancellation by us without cause. If we withdraw from the engagement for reasons other than those listed in Section 1.2, unused funds for work not yet performed are refunded.
2.3 Situations that are not eligible for a refund
- Change of mind, change in business plans, or the project no longer being required.
- Delays caused by late content, feedback, approvals or third-party dependencies on the client's side.
- Requests for features or changes outside the agreed scope (these are quoted separately).
- Dissatisfaction with design after the agreed number of revision rounds has been used.
- Deliverables that have been approved in writing or that have been deployed to a live environment.
- Domain names, hosting, SSL, licences, app-store or marketplace fees, and any other third-party purchase.
- Consultations, audits, discovery workshops and other time-based services that have already taken place.
2.4 Refund process
- Refund requests must be sent to info@codersworld.com with the invoice number and the reason for the request.
- We review every request within 7 working days and communicate the decision in writing.
- Approved refunds are made to the original payment method within 7–10 working days of approval. Bank or gateway charges, currency-conversion differences and applicable taxes may be deducted.
3. Chargebacks
Please contact us before raising a chargeback or payment dispute — almost every concern can be resolved directly. Chargebacks raised without prior contact for services that have been delivered will be contested with the evidence of work performed, and may result in suspension of ongoing services.
4. Contact
Questions about this policy can be sent to info@codersworld.com or via the contact page. This policy forms part of our Terms & Conditions and may be updated from time to time; the version published on this page applies.